Atlassian Services
Get more out of your Atlassian tools
Whether you’re part of a software team, a service team, or a business team, we believe that there is a place for Atlassian tools to help improve the way you work together. Our goal is to help your organization maximize benefit from the tools by setting them up in a way that employees use them because they want to use them — not because they have to.
What is Confluence?
Confluence is a powerful web-based collaboration tool fit for the smallest teams and the largest enterprise. Confluence makes it easy to share knowledge, write documentation, or host an intranet. With its powerful integrations and third party apps, Confluence should be a key part of your organization’s collaboration strategy.
Realize the full potential of your teams
At M20 Technology, our services are geared towards helping implement the Atlassian Confluence platform as a central component in your company’s collaboration and knowledge sharing strategy. We work closely with your organization to build customized solutions, train users, form best practices, and develop a culture of collaboration and idea sharing. Confluence is not just a wiki, it’s a powerful collaboration platform combining wikis, discussions, and an extensive plug-in framework allowing a high level of customization.
What is Jira?
With today’s fast-paced, distributed, cross-functional teams managing work and projects requires a powerful collaborative project management tool. Whether you’re working on an agile software project or tracking complex business deals, Jira’s workflow engine and extensibility makes it possible to capture and track your work in a way that allows team members to know what they should be working on while giving visibility to project managers on overall project status.
Capture and track any business processes
Structured workflows play a key efficiency role in today's knowledge driven world. They guide both new employees and veteran superstars on what to do and when to do it. M20 Technology leads you through the process of capturing your current business processes and turning them into clean, functional Jira workflows. Extend workflow functionality by linking Jira to your other systems, both Atlassian and non-Atlassian.
What is Jira Service Management?
Built on top of the Jira workflow engine, Jira Service Management (formerly known as Jira Service Desk) helps your service teams interact with customers through a simple and intuitive portal or through your existing email channels. Link your Confluence knowledge bases to provide a powerful Knowledge-Centered Service (KCS) portal.
How many service teams do you have?
Service desks aren’t just for customer support teams and IT help desks. Most of our teams can benefit from service desks to capture and coordinate HR requests, legal reviews, purchase orders, or anything else. We have expertise in building both IT service desks as well as business team service desks.